Customer service
Shipping & Delivery
Last updated: 2 October 2026 · Pre-launch information template — to be reviewed and configured before live orders open.
This page explains the general delivery process. Exact destinations, prices and estimates will be configured and displayed at checkout before live ordering opens.
1. Where We Deliver
Available destinations are shown at checkout.
2. Shipping Options
Available delivery services are shown at checkout based on the delivery destination. No specific carrier is promised until an option is selected and confirmed.
3. Shipping Costs
Shipping prices are calculated and shown at checkout.
No free-shipping offer is promised on this page unless it is shown in the live checkout.
4. Order Processing
Processing information will be provided when a live order is confirmed. We do not promise a dispatch time until the actual fulfilment process is configured.
5. Tracking
Tracking details are provided when available for the selected service.
6. Damaged or Missing Orders
Use the Contact page and include your order number and a description of the issue. Photos may help when reporting damaged products. Available remedies depend on the circumstances and applicable law.
Questions about this page? Visit our contact page.