Customer service
Complaints & Customer Support
Last updated: 2 October 2026 · Pre-launch information template — to be reviewed and configured before live orders open.
Tell us what happened and provide enough information for the issue to be understood. No response-time guarantee is made while the support service is being configured.
1. Order Problems
Describe the issue and include your order number where applicable.
2. Damaged Products
Include the product name, condition on arrival and clear photographs where appropriate. Keep the packaging until the issue is reviewed.
3. Incorrect Products
Identify what was ordered and what arrived. Avoid opening the incorrect product before support provides guidance.
4. Delivery Issues
Include the delivery destination, tracking information if available and a concise description of the problem.
5. Website Issues
Provide the page address, device or browser and the steps that led to the issue. Do not include passwords or payment details.
6. What Happens Next
A verified support process and contact channel will be configured before live orders open. Available remedies depend on the circumstances and applicable consumer rules.
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