Legal
Consumer Rights
Last updated: 2 October 2026 · Pre-launch information template — to be reviewed and configured before live orders open.
This page provides general EU consumer information, not jurisdiction-specific legal advice. The rules that apply can depend on the customer, product, condition and country.
1. Right to Information
Before a live purchase, customers should receive clear information about the trader, products, price, delivery, payment and applicable cancellation rights.
2. Right to Cancel
Distance-purchase cancellation rights may apply, but exceptions can affect certain food and confectionery products depending on applicable law and product condition. No specific deadline is stated until verified for the configured business.
3. Returns
Return eligibility is not identical for every product. Opened packaging, broken seals, perishability or hygiene considerations may affect what can be returned.
4. Refunds
Where a refund is legally due, the applicable timing and method depend on the circumstances and payment setup. See Returns & Refunds for the store’s pre-launch process.
5. Faulty or Incorrect Products
Consumers may have remedies when products are faulty, damaged or do not match the order. Contact support with the order number and relevant evidence.
6. Digital Services
The website should provide clear information and functioning controls. Report accessibility or website issues through the Contact page.
Questions about this page? Visit our contact page.