Customer service
Returns & Refunds
Last updated: 2 October 2026 · Pre-launch information template — to be reviewed and configured before live orders open.
Return eligibility may depend on the nature of the product, its condition and applicable consumer protection rules. This template must be configured for the actual business and reviewed against applicable EU and local law before live orders open.
1. How to Request a Return
Contact support before sending an item back and include the order number, product details and reason for the request. The return address and instructions will be provided only after verified business details and the fulfilment process are configured.
2. Refunds
Refund eligibility, timing and method depend on the circumstances, applicable law and the original payment method. No specific refund period or payment provider is promised in this pre-launch store.
3. Damaged Products
Report damaged products through the Contact page and include the order number and clear photographs where appropriate. The available remedy will be assessed under applicable consumer protection rules.
4. Incorrect Items
If the delivered item differs from the order, contact support before opening or returning it. Keep the packaging and order information while the issue is reviewed.
5. Food & Confectionery Products
Return and cancellation rights may have exceptions for certain food or confectionery products, especially where packaging has been opened, seals have been broken, or product condition is affected. Do not return an item until support confirms the process.
Questions about this page? Visit our contact page.